Instructions: Click on the question to see the answer below.
Are all your tradesmen members qualified?
Yes. onlinetradesmen.ie takes great care to ensure the qualifications of its trade members. As such it is the only service that offers this assurance to Irish property owners. onlinetradesmen.ie partners exclusively with industry bodies such as FAS, The Private security authority, RECI, RIAI and the National Guild of Master Craftsmen to verify and differentate Ireland's qualified trade professionals from those without accreditaion.
Where a formal qualifcation for a trade does not exist or has only existed for a short time we insist on both commercial references and insurance cover from applicants before they can become members. We will also refer such applicants to associations such as the National Guild of Master Craftsmen who can physically vett their work.
How do I submit my project on onlinetradesmen.ie ?
Navigate to the "Submit your project" page of onlinetradesmen.ie. Click on the trade category that most closely matches your project. You will then be presented with a project submission form (like a questionaire about your project). Enter your project details and hit the "Submit form" button at the end of the form. Your project has now been submitted.
To submit a project now please click here.
To view a short video with step-by-step instructions please click here.
What happens after I submit a project ?
You can sit back and wait for replies from qualified tradesmen. Once submitted your project will be entered into a project listing for qualified trade professionals in your area. Tradesmen who are interested in undertaking your project will send you a reply to you via the onlinetradesmen.ie system and follow up with a phone call to ensure that you received it. You will be notified of replies in a number of ways:
1. You will receive an email from onlinetradesmen.ie each time a trade professional replies to your project. This email will contain instructions on how to access your replies.
2. You can logon to your account on onlinetradesmen.ie at any time to view the detail of your project and access replies. You can do this at anytime by going to your account page. You can go there now by clicking here.
What information is in a tradesman reply ?
We aim to provide you with all the information that you need to make a decision in choosing a trade professional for your project. By default you will see the profile / website of each tradesman that replies to your project. This will include relevant information about their company, their contact details, background information, photos of previous work that they have completed etc.
On their web site there is also a 'Rating' page. This is important as it shows prosepective customers comments and rating from previous customers that have previously hired them. A tradesman will be given an average rating based on all feedback received. This may provide you with further guidance in making your decsion. Where a tradesman has no rating on his profile it may mean that they are new to the onlinetradesmen.ie service.
Tradesmen will also send you a personalised message for your project which will include pricing and start date information. In some cases a tradesman may be able to provide you with a precise quotation for your project, in others they may only be able to provide a rough estimate with a note indicating that a site survey is required. The detail provided here will depend on the quality of the information that you provide and the nature of the job.
How do I rate a tradesman that I hired ?
It's easy. Simply logon to your account with onlinetradesmen.ie by clicking on the link below. Click on your project to view the all the tradesmen that responded. Go to the tradesman that you hired and click the "IF YOU HIRED THIS TRADESMAN, CLICK HERE!" link. Enter your rating information and click the 'Rate tradesman' button. Job done.
To rate a tradesman now please click here.
How do I stop receiving replies from tradesmen ?
Your project will only remain active on the onlinetradesmen.ie site for a period of 7 - 14 days (depending on your project type). After that time the project will disappear from the system and will no longer be available for tradesmen to reply to.
However, if you wish to remove the project from the system sooner, simply login to your account and click the "If you want to stop receiving tradesmen quotes, close Your Job" link. This will close the job on the system and prevent you from receiving any further contact from tradesmen.
Do you keep my personal information private ?
Absoutley. We keep all your information private and only use it for the purose of contacting you regarding your project and for our newsletter. You can opt out / unsubscribe from our newsletters distribution list at anytime by following the instructions in the newsletter or contacting us. The details of our privacy policy can be seen by clicking here.
What if I have a problem with one of your tradesmen ?
If you have a problem with a tradesmen that you connected to through the onlinetradesmen.ie service, please alert us as soon as possible. You can do this by completing the relevant online form. To do this now please click here.
Where you do not wish to enter mediation against a tradesman, but would like the details of your complaint to be entered as a rating on their profile, please go to the 'How do I rate a tradesman' section below.
Tradesmen using the onlinetradesmen.ie service operate under strict terms and conditions. While onlinetradesmen.ie cannot accept any responsibility for a contract dispute between a property owner and trade professional, it does provide a mediation service for serious complaints. In the event of a dispute being lodged, both parties are requested to participate in this process.
Our mediation service, which is is provided without liability, is designed to provide an impartial third party perspective on a dispute and to provide a platform for progressing such matters. It is not a legal process but is conducted in a fully transparent manner and, in extreme cases, may incurr a medaition fee from both parties. Where sufficent grounds arise, onlinetradesmen.ie has the power to expel negligent tradesmen members from it's service and publish the details of their expulsion on their online profile for prospective customers to view. Tradesmen members are expelled if either of the following circumstances occur:
- Where a trade member fails to particpate in the mediation of a dispute involving them.
- Where a trade member is found to be at fault in a dispute and fails to act upon the ruling of the mediation process.
Where relevant onlinetradesmen.ie will make the details of the dispute available to third party industry trade bodies. If a property owner wishes to take further action against an expelled trade professional outside the remit of onlinetradesmen.ie, they can request a mediation report from onlinetradesmen.ie to support their action.