Tradesman Member Profile - Dublin Builder - Ciaran Nangle
'I love to see the delight on the client's face when they see the finished work.'
Ciaran Nangle, Builder
OLT: When did you start your own business Ciaran?
CN: I started CB Construction 36 years ago when I qualified in 1983.
OLT: What type of work do you do?
CN: We carry out all general construction from extensions, renovations, attic conversions – no job is too big or too small as they say!
OLT: Any preferred type of jobs?
CN: I like doing extensions and renovations, you see the delight on the client's face when they see the finished work, it’s always very satisfying when you know you’ve created exactly what they wanted.
OLT: Any memorable projects that stand out?
CN: One of our very first projects was a single storey extension which went very well. So much so that the client got us back years later to do a 2 storey extension and attic conversion. It was great to have built that relationship with the customer and of course, they went on to recommend us to neighbours and friends.
OLT: You have over fifty 5 star ratings from Onlinetradesmen customers Ciaran! Clearly your customers love working with you. Relationship building is so important to get referrals and repeat work. How do you build that relationship with a customer?
CN: I hold a client meeting on site every week to keep them up to date on progress and potential issues. The client feels involved and decisions are made more quickly ensuring we can get on with work and keep to schedule. In any situation, listen carefully to the client, never assume and if unsure ask them again.
OLT: You've been in business through many economics downturns - how did you stay afloat in the last recession?
CN: It certainly wasn’t easy but hard work and competitive pricing got us through. I'm always conscious of what's around the corner and working to ensure our reputation precedes us.
OLT: Have you any advice for someone starting off in the trade?
CN: Don’t think you will make your fortune on the 1st project! But put in the work and it will pay off.
OLT: How has Onlinetradesmen helped your business since you joined in 2010?
CN: I've got plenty of work from Onlinetradesmen over the years and a lot of repeat customers and referrals. It was especially helpful in the quieter years but still generates good quality leads for me. I always know the work is there when I need it.
Thanks Ciaran! We look forward to many more years of supporting your business.
About the Author