Tradesman Member Profile - Damien Swords, Builder
'Deliver a quality service, respect your customers requirements and you will never be short of work'
Damien Swords, Builder
OLT: So tell us how long have you been working for yourself Damien?
DS: I qualified in 1991 and setup my own company AD Home Improvements 20 years ago.
OLT: What type of projects / jobs do you do undertake at AD Home Improvements?
DS: We specialize in all aspects of residential home improvements. This includes everything from full renovations, extensions, attic conversions to kitchen or bathroom renovations, rewiring, plumbing or new heating systems.
OLT: Are there any favourite types of project?
DS: Our favorite projects are those in which the customer requires us to deliver a turn key service for all aspects of their works.
OLT: Can imagine there’s great satisfaction in delivering a turn key service alright. How do you make sure the customer is satisfied too?
DS: Our mission on every job is to continue to deliver exceptional quality projects, to continue to strive for the highest possible standards, and most importantly to continue to build the projects that our clients dream of.
OLT: How do you go about achieving that mission on the job?
DS: One of the most important lessons I have learnt is you need to listen to your customer and to commit to the time they deserve, so as to fully understand their requirements.
OLT: Sound advice and I’m sure that stood to you during the last recession?
DS: Yes and we have always found that if you deliver a quality service, respect your customers requirements and stay committed to them over the years you will never be short of work. This was the case during the recession.
OLT: With your 20 years experience what advice would you give to someone starting out now in the trade?
DS: Never take on more work than you can handle and show commitment to your customers.
OLT: How has OnlineTradesmen helped your business?
DS: OnlineTradesmen has been invaluable to us in times when we needed to generate new customers when referrals wasn't enough. It also is a great source of independent reviews which we can refer all our new customers to.
OLT: Thanks for your time and sound advice Damien!
You can learn more about AD Home Improvements and check out Damien's amazing 5 star ratings here.
About the Author