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24Aug

Trade Pro Member Profile - Dublin Plumber - Padraig McDonagh

"Like any service, you have to remember that the customer is always right ''

Padraig McDonagh, McDonagh Plumbing and Heating

 

OLT: Hi Padraig, we’d love to learn about your business and how you started as a plumber:

Padraig: McDonagh Heating and Plumbing - i’ve been working for myself since 1999 and do all types of plumbing from repairs to heating upgrades and more. 

OLT: What do you love about plumbing, are there any types of jobs or projects you especially enjoy?

I love my work in general. There’s always a different challenge, There’s also something new to learn with new technologies and systems. Never a dull moment!   You also get some interesting creative requests as a plumber, for example, I installed an outside shower in a family home. It was a handy way to clean the children after the beach - I thought it was a good idea.

OLT: You’re one of our top-rated plumbers with over 120 5-star ratings! How do you go about ensuring that 5-star rating?

Padraig:  Well like any service, you have to remember that the customer is always right and having respect for the customer and their home. As long as its the safe and correct way to do the work, it’s a simple as that.  Also listen to the customer, be respectful to them and turn up on time. 

OLT: Have you any advice to someone else starting out in the trade? What lessons have you learnt since starting your own business? 

Padraig: Always look at a job before you price it. There may be more to it once you’ve carried out a survey and it’s not fair to yourself or the customer to quote until you’ve all the information required.  

OLT: And lastly, we love to hear how membership of Onlinetradesmen has helped your business? 

Padraig: I’ve a steady flow of work coming through the service. I’m a member several years now and would say there’s great online help and nice staff. 
 

OLT: Thanks Padraig, great to talk to you today. 
 

View McDonagh Plumbing and Heating profile here 

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