All-Ireland Marketplace Winner

Terms & Conditions for Business Users

Acceptance

Thanks for using Onlinetradesmen. By using the Service offered through this Website, any of its sub-domains, or any other online property owned, operated, or controlled by the Company, you agree to these Terms & Conditions. If you access our main domain, www.onlinetradesmen.ie, you are also subject to its terms. If you do not agree, please do not use the Service.

Key Definitions

"Company", "Onlinetradesmen" (“we”, “us”, “our”) means Feely Consulting Limited, Irish company no. 331220, Unit 14, Churchtown Business Park, Dublin 14, Ireland.
"Website" means the primary domain onlinetradesmen.ie; all current and future sub-domains; and any other website, microsite, landing page, or online portal owned, operated, or controlled by the Company, including all associated pages, content, and updates or modifications.
"Service" means any and all services, features, tools, and benefits provided by the Company to Business Users, whether accessed via our Website, web application(s), mobile application(s), or other platforms. This includes, without limitation, job and lead connection services, marketing and promotion tools, productivity tools, invoicing and payment features, e-learning resources, booking and scheduling systems, community and networking opportunities, exclusive discounts, and any future features or services we may add.
"Users", "you" means anyone using the Service.
"Business User" means any individual, sole trader, partnership, company, or other legal entity who registers for, subscribes to, or uses any part of the Service in any capacity via the Website, our mobile or web apps, or any other platform or technology we provide (including the “Everything App for the Trade”), whether for lead connections, marketing, productivity, learning, community engagement, discounts, or other purposes. This includes (without limitation) those who review or reply to Job Leads, use tools or features, access content, or otherwise engage with any functionality provided to business accounts.
"Customer" / "Hiring Party" means any person who submits a Job for Business Users to consider and potentially quote on.
"Job" means the details of a project, task, enquiry, or similar request submitted by a Customer via the Service for the purposes of connecting to suitable and interested Business Users. A Job may not necessarily result in a confirmed contract or work being undertaken.
"Job Lead" means a Job made available through the Service for Business Users to review and potentially respond to.
"Subscription" means your paid access to the Service for the applicable Subscription term.
"Subscription term" means the period for which you have contracted and paid (or agreed to pay) for access to the Service, as set out in your chosen Subscription Plan & Payment Schedule.

Your use of any Company online property constitutes your agreement to all such terms, conditions, and notices.

Updates to These Terms

We may update these Terms from time to time. It’s your responsibility to review this page for changes. If a significant change affects you, we’ll let you know through your account.

About Your Subscription (Quick Overview)

We want the Service to work for your business. Here’s a quick summary; the full legal terms follow.

You enter a Subscription with a defined Subscription term and payment schedule.
Subscriptions auto-renew unless you cancel in line with the rules below.
Verification (e.g., qualifications/accreditations/identity/company checks) is required to access certain features such as Job Leads.
The Service includes a suite of tools (leads, marketing, productivity, invoicing, e-learning, bookings, community, discounts, and more) and is delivered via our Website, web app, and/or mobile app.

Verification & Eligibility

We are a standards-based service and work only with Business Users who meet our quality, professionalism, and compliance criteria. Access to certain features of the Service — including, but not limited to, receiving and responding to Job Leads — is conditional upon completing our verification process to our satisfaction.

Once your Subscription payment is processed, you will be prompted via your account to upload verification documents. These may include, depending on your trade and business type:

Evidence of recognised industry qualifications, certifications, or accreditations
Proof of current membership of relevant trade or professional bodies
Where necessary, proof of business and public liability insurance
Where necessary, verifiable commercial references from reputable sources (for trades without formal qualifications)
Proof of identity (e.g., passport, driving licence, or national ID card)
Where necessary, proof of company registration and/or tax registration details (for incorporated businesses)
Any other documentation we reasonably require to confirm your suitability

Where your trade has no formal qualifications, we will request alternative proof of your skills and experience, which may include references, insurance documents, and other evidence we deem acceptable.

If you fail to provide complete and accurate verification documents in the required format and timeframe, you acknowledge that:

You will not be granted access to certain Service features, including responding to Job Leads
You are not entitled to any refund of monies paid
You may not exit your Subscription Term early

Our verification requirements may change over time to reflect industry standards, legal obligations, and platform integrity measures. It is your responsibility to comply with the current requirements as notified via your account.

Conditions of Subscription — How We Work Together

We aim to keep the marketplace professional and trusted. These standards help protect your reputation and customer confidence.

Accurate details. You agree to provide true and up-to-date information during registration and whenever your details change.
Professional compliance. You confirm you have the right insurance, skills, and (where applicable) trade registrations to carry out the work you promote, and that you are registered for Irish tax and comply with Irish tax law.
Responding to opportunities. You agree to respond only to Job Leads you are fully qualified and available to complete.
Transparent estimates. Where a accurate and comprehensive detail has been provided by the Customer in a job lead, your initial estimates should be consistent with your final invoice for the agreed scope.
Employment and subcontracting. You act for yourself/your business (not as an agency) and will not subcontract to unregistered third parties.
Your contracts with Customers. Any contract or revenue from a Job is solely between you and the Customer. You indemnify the Company from liability arising from such contracts.
Professional conduct. You agree to act professionally. Verified complaints may lead to suspension or termination (see “Misuse & Account Suspension”). You agree to cooperate with fair investigations by the Company.
Public profile & ratings. Your public profile and ratings may be displayed (and will remain visible after your Subscription ends), subject to our privacy policy.
Verification is essential. If you do not complete verification (qualifications/accreditations/identity/company checks/suitability) as required by our process, you are not entitled to a refund, credit, or early exit. You remain bound for the full Subscription term.
Communications. We may contact you about the Service and relevant partner offers (you can opt out of marketing).
Indemnity & limitations. You indemnify the Company and partners from losses arising out of your use of the Service as described in these Terms and in the Liability section below.

Payments & Renewal

Paying for your Subscription. Subscription and add-on fees are payable in advance by authorised payment method (e.g., valid card or direct debit mandate) or as otherwise agreed.
Binding contract. You agree to pay all amounts due under your Subscription Plan & Payment Schedule and any selected add-ons. Overdue accounts may be referred to collections; related reasonable costs may be recovered from you.
Schedule & auto-renewal. Your Subscription runs from your initial payment date for the agreed Subscription term. Instalments (monthly/quarterly) are charged on scheduled dates; annual plans are charged up front. Subscriptions auto-renew unless cancelled per these Terms.
Overdue recovery. We may adjust your schedule to collect partial amounts and apply a late fee up to 20% if full payment cannot be charged. You agree to reimburse reasonable costs we incur for declined payments, chargebacks, late payments, or other failed payment reasons.
Keep details current. You agree to keep your payment details valid with sufficient funds in place for all renewals for the duration of your Subscription term.

Cancelling or Changing Your Subscription

We want cancellations to be clear and fair. These rules keep things consistent for everyone.

Active terms. You can stop auto-renewal at any time, but we do not refund unused time within an active Subscription term.
How to cancel. Submit a cancellation request using the official cancellation request form in your account dashboard.
Confirmation required. A request is not confirmation. Cancellation only takes effect when you receive a confirmation of cancellation email from us.
Cut-off for next renewal. Send your request at least 7 days before your renewal date to prevent the next renewal from processing.
Outstanding balances. If money is owed on your account, no cancellation will be processed until all outstanding monies are paid in full. Once paid, cancellation is processed on the date of payment.
In-contract timing. If you are in a fixed contract, cancellation only takes effect at the renewal of your contract term, not necessarily on your next payment date (unless that date is also your renewal date).
Verification not completed. If verification is incomplete, your Subscription continues until renewal; no refund, credit, or early termination applies.
Chargebacks. Chargebacks or disputes contrary to these Terms may be contested. You agree to indemnify us for reasonable costs/fees/losses arising from illegitimate disputes.

How We Deliver the Service

The Service may be delivered via Website, web app, or mobile app or other online platforms. These delivery methods constitute full provision of the Service. Claims such as “not as described” or “not fit for purpose” will not be valid where the Service is made available via any approved format in line with these Terms.

No Guarantee of Specific Outcomes

We provide Business Users with access to the “Everything App for the Trade” — a comprehensive suite of tools and services, including job and lead connections, marketing, productivity features, invoicing, e-learning, bookings, community, discounts, and more. Your results from any part of the Service may vary depending on your own business activity and follow-up.

Except where explicitly covered under our Work Guarantees, we do not promise or guarantee:

Any specific number, quality, or type of Job Leads or enquiries
The conversion of any Job Lead or enquiry into paid work
Any specific revenue, profit, or business growth

Your role matters. The effectiveness of any Job Lead or enquiry will depend significantly on your own activity and approach. You are responsible for managing your account settings to select the most relevant job types and locations for your business, responding promptly to leads, creating professional and competitive replies, communicating effectively with potential customers, and maintaining a positive profile by collecting favourable customer reviews. Failure to manage these aspects effectively may reduce your results from the Service and does not entitle you to any refund or early termination of your Subscription.

Your Subscription covers access to the full Service and its features, not the delivery of any specific volume or type of work.

Misuse & Account Suspension

We may suspend or terminate a Subscription without refund where a Business User engages in abusive, fraudulent, misleading, or unprofessional conduct; misrepresents qualifications; attempts to circumvent fees or otherwise breaches these Terms.

Third-Party Platforms

We are not responsible for the availability, functionality, or policies of third-party platforms, app stores, or operating systems through which the Service is accessed. Your access may be subject to those third-party terms.

Customer Content & Data Accuracy

We do not verify or guarantee the accuracy or completeness of information provided by Customers in Job Leads. You are responsible for your own due diligence. We are not liable for errors, omissions, or misrepresentations in Customer content.

Conditions of Our Work Guarantees

We offer a limited guarantee that, in your first 12-month Subscription term, you can win work equal to or greater than the value of your annual Subscription (as described here). From time to time, we may run temporary promotional guarantees (e.g., the “20K challenge”) for a stated timeframe only. All guarantees are limited to the value of the annual Subscription paid and are subject to the following conditions:

You comply with these Terms at all times.
You set up and maintain your Business User profile/page as instructed (professional content, experience/qualifications, current photos with descriptions). Add at least one new, relevant photo per month.
You submit professional replies via your account to at least 75% of Job Leads made available during the 12-month term (including a personalised message, a specific start date, and where possible, an accurate estimate).
You receive at least one verified rating every two months from Customers who hired you through the Service via our rating portal.
Your Subscription instalments remain up to date with no overdue invoices.
You send all formal quotes and invoices for Service-originated jobs via the Quote2Invoice App in your account.

Guarantees apply only to the first 12-month Subscription term and only one claim per Business User is permitted. Claims can be made after your first 12 months, provided all Subscription payments are fully paid and no invoices are outstanding. Submit claims within 14 days of completing your first 12-month term via the contact section in your account. Claims must include documentation showing that revenue attributable to the Service did not equal cumulative Subscription payments for the term and are subject to assessment.

Promotional guarantees require joining under the specific promotion as a new Business User (previous or existing users are not eligible). Claims must include supporting documentation (e.g., Quote2Invoice quotes/invoices). Earnings may include invoice amounts submitted, additional attributable revenue, and savings presented in your account over the 12 months (calculations available on request).

Refunds (if any) are limited to Subscription payment totals for the initial 12-month term and exclude add-ons or other services. Successful claims are paid within 30 days of final decision to the payment method on file. Processing and refunds are at the Company’s discretion and Company decisions are final. We may change guarantee terms at any time.

Liability — Important Limits

Disclaimer (summary). The Service, information, software, products, services and related graphics are provided “as is” and “as available.” We and our suppliers make no warranties about suitability, reliability, availability, timeliness, or accuracy. Professional/financial/legal advice should be obtained from a qualified professional for your situation.

Liability Cap. To the maximum extent permitted by law, the Company’s total aggregate liability arising from or related to these Terms or the Service shall not exceed the total Subscription fees paid by the Business User in the 12 months preceding the event giving rise to the claim.

Exclusions. To the maximum extent permitted by law, we and/or our suppliers shall not be liable for any indirect, punitive, incidental, special, consequential, or any damages including loss of use, data, profits, business or goodwill, arising from or related to use or performance of the Website/Service; delays or inability to use; provision or failure to provide services; or information, products, or services obtained through the Website/Service, whether based on contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages. If you are dissatisfied with any part of the Website/Service or these Terms, your sole remedy is to discontinue use.

Service contact: [email protected]

Links to Third-Party Sites

The Website may contain links to other websites. We are not responsible for their content, updates, or transmissions. Inclusion of a link does not imply endorsement.

No Unlawful or Prohibited Use

You will not use the Website/Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website/Service or interfere with others’ use and enjoyment.

Use of Communication Services

The Website may include forums, chats, communities, calendars, or similar (“Communication Services”). Use them responsibly. We may review, edit, remove content, and/or terminate access as needed. Always use caution when sharing personal information. Materials uploaded may be subject to usage limits and you are responsible for complying with such limits.

Materials You Provide

We do not claim ownership of your submissions (including feedback). By submitting, you grant us a licence to use them to operate our business (e.g., copy, distribute, display, edit, translate, reformat) and to publish your name in connection with your submission. You warrant you have the rights to submit such material.

Assignment & Change of Control

The Company may assign, transfer, or subcontract any of its rights and obligations under these Terms, in whole or in part, to any other person, firm, or company, including (without limitation) in connection with any merger, acquisition, restructuring, sale of assets, or other corporate transaction. Such assignment will not affect your rights or obligations under these Terms. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

General

These Terms are governed by the laws of Ireland. You consent to the exclusive jurisdiction of the Irish courts. If any provision is invalid or unenforceable, the remainder stays in effect with a valid provision substituted to match the original intent as closely as possible. These Terms constitute the entire agreement regarding the Website/Service and supersede prior communications. English language prevails.