We had a rather unpleasant experience with this tradesman. Michael Bennet (ProPave Tarmacadam) came home on a Saturday to discuss the project, which consisted of landscaping the front and the backyard. This included replacing all the paving stones.
During discussions, Michael and I went in detail over what we wanted and what he would provide. He repeatedly promised us he would give us a 'detailed list' of what we agreed. The detailed written plans were never produced.
We now feel we should have insisted on getting the written plan beforehand because Michael did not keep his word. There were at least 2 major items he said he would incorporate in the project and he did not. In one instance we had agreed on raised beds along one side. What we got instead was a single row of bricks.
We asked him about this and he insisted he never agreed to any raised beds! He later, without consulting us whatsoever, built a small raised wall consisting of stones and charged us several hundreds of euros for it.
With this extra charge he had clawed back most of the 'discount' that he had offered us at the beginning of the project.
He had also agreed to lay edging stones around the cherry tree. He did not do this either.
Michael also arbitrarily increased the quote he had given us for the work in the front yard by few hundreds of euros At this time, we had zero confidence in him and his ability complete the job truthfully. So, we paid him for the back yard asked him to stop work and leave premises immediately.
There are other problems which we discovered after he had left.